UNPACK & CARE
CONGRATULATIONS ON YOUR NEW PILLOW!
At Dream Serenity®, we’re dedicated to making great products to help you get a better night’s rest. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable, restful and healthy night’s sleep. The exceptional workmanship, tailoring and finishing techniques of our exclusive manufacturer, Sinomax USA, provide high quality for a better value, because we value you and the quality of your sleep.
UNPACKING YOUR PILLOW IS EASY!
Did your pillow come rolled in a small box? Not to worry, opening your sustainable pillow box is as easy as opening a traditional box. Simply remove, unroll and watch your new pillow come to life!
CARE FOR YOUR PILLOW
Spot clean foam or inner liner only.
Remove and launder outer cover as necessary (follow care tag instructions).
Avoid spilling liquids or solvents on pillow.
FRESH FOAM SCENT
You may notice a new foam scent when you first open your pillow. This scent is harmless and will dissipate. To help this process, increase ventilation in the room (open windows), push on your pillow to eliminate tiny air pockets and/or spray your pillow with a fabric refresher. Do not cover your pillow with linens until completely dry.
Below are Sinomax® USA, lnc.’s (“Sinomax® USA”) warranty standards for this Limited Warranty. Please review the Limited Warranty and keep it in a safe place. Please be sure to retain your original sales receipt (or a readable photocopy) or your packing slip (if a .com purchase) for proof of purchase date as well as all tags that are sewn into your pillow. We recommend leaving these tags intact on your pillow. In the event you are required to return your product to Sinomax® USA or submit a warranty claim, these documents will be required. Please keep them on file in a safe and secure place for future reference. We stand behind our Limited Warranty, so please contact us immediately with any issues you may experience so that we can resolve it as soon as possible for you.
A. REGISTRATION OF YOUR WARRANTY
Registration is not required to activate your warranty.
B. WHAT DOES THIS LIMITED WARRANTY COVER?
Sinomax® USA warrants that the components in this pillow will be free from defects in material and workmanship as described in this Limited Warranty. Coverage under this Limited Warranty applies only to the original purchaser of a new, unused pillow purchased within the USA, Puerto Rico and Canada.
C. WHAT WILL SINOMAX® USA DO?
If a defect that is covered during the Limited Warranty period occurs, Sinomax® USA will repair or replace (at Sinomax® USA’s option) the defective product or component thereof. If it is determined that a replacement is required to honor this Limited Warranty, Sinomax® USA reserves the right to substitute materials of equal or higher quality if the like product or components are not available. Where a replacement is required, Limited Warranty coverage for this pillow is limited to a one (1) time replacement during the original Limited Warranty period which starts on the original date of purchase. Repairs to or replacement of this pillow or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period.
D. WHAT DOES THIS LIMITED WARRANTY NOT COVER
This Limited Warranty does not cover the following: imperfections of the components; mold; comfort or temperature preference; transportation charges (if applicable); any abuse or unsanitary product condition; or damage caused by improper use or care; or if the pillow is no longer within the USA, Puerto Rico or Canada. This Limited Warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping or any other costs or expenses. Failure to follow the manufacturer’s care instructions may void this Limited Warranty. Sinomax® USA does not warrant that this product is suitable for any person's medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. In no event shall Sinomax® USA be liable for any consequential, incidental, indirect, special or punitive damages whatsoever in any way arising out the use or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. Sinomax® USA reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product is found to be in an unsanitary condition, or when the product failure is due to causes other than defective material and/or workmanship. All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect, including but not limited to, mold, damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, abused or unsanitary. This Limited Warranty does not include a normal increase in softness of the memory foam material or a decrease in the slow recovery feature (elasticity). These aspects do not affect the pressure-relieving qualities of the foam. The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the Limited Warranty period. Sinomax® USA makes no warranty beyond what is contained in this Limited Warranty. Sinomax® USA does not authorize any person to create for it any other obligation or ability in connection with this Limited Warranty.
E. HOW DO YOU GET SERVICE?
If you are considering placing a warranty claim, please contact Sinomax® USA at 1-877-726-3888 or e-mail us at firstname.lastname@example.org. A simple claim form must be completed and submitted with a clear copy of the original sales receipt or your packing slip (if a .com purchase) for proof of purchase date as well as copies of all tags. We recommend leaving these tags intact on your pillow, or retaining copies from your packaging. You must provide transportation or accept freight charges to and from the nearest Sinomax® USA facility for inspection of the warranted product (if requested) or to return the product for either repair or replacement. At our discretion, we may request you to provide photos (digital or standard) of the claimed defect prior to its return for inspection (if requested). Sinomax® USA will not refund your purchase price. Please contact the retailer for their refund policy.
F. HOW DOES STATE LAW APPLY?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.